What is your policy on refund?

 

BITFWKS OÜ values every customer and works hard to provide customers with an enjoyable experience using BITFWKS OÜ products and services.

Most BITFWKS OÜ software offers a free trial version, so customers can ‘test-drive’ before deciding to purchase. These trial versions have no functional limitation. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs.

1. Money Back Guarantee all software products if they have not been activated (associated with a computer)

It’s because of this ‘try-before-you-buy’ system that BITFWKS OÜ provides a 30-day Money Back Guarantee for all products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.

Circumstances of No Refund

BITFWKS OÜ generally does not refund or exchange products in the following situations:

Non-technical Circumstances

1) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product’s functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision.

BITFWKS OÜ does not refund software if products fail to meet customer’s needs due to a lack of understanding by the customer, of the products functions and capabilities. However, BITFWKS OÜ can exchange the purchased product for the correct product outright, providing the price difference between products does not exceed USD $20, within the guarantee period. If the purchased product is exchanged for a correct product of lower price, BITFWKS OÜ  will not refund the price difference.

2) A customer refund request on complaint of credit card fraud/other unauthorized payment. BITFWKS OÜ recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As BITFWKS OÜ cooperates with an independent payment platform, it’s impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be cancelled. However, BITFWKS OÜ will exchange the purchased product for one the customer would like.

3) A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, BITFWKS OÜ ‘s system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should visit the BITFWKS OÜ Support Center to retrieve it —all queries will be responded to within 24hrs.

4) Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.

5) BITFWKS OÜ Product price differences between different regions or price differences between BITFWKS OÜ  and other companies.

6) A refund request for part of a bundle. BITFWKS OÜ  cooperates with a third party payment platform which does not support any partial refund within an order; whereas, BITFWKS OÜ  may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle’s guarantee period.

7) A customer has a ‘change of mind’ after purchase.

Technical Circumstances

1) A refund request due to technical trouble, with the customer refusing to cooperate with the BITFWKS OÜ  support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the BITFWKS OÜ  support team.

2) A refund request for technical problems after the software has been activated or updated, if the order exceeds the days guarantee period.

Accepted Circumstances

BITFWKS OÜ  offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1) A swap of a program would require you to purchase the proper one that you did not in the first place, and then the original program would be refunded back to you.

2) Purchase of the same product twice or purchase of two products with similar functions. In this case, BITFWKS OÜ will refund one of the products for you, or swap one program for another BITFWKS OÜ product.

3) The customer does not receive their registration code within 72 hours of purchase, has failed to retrieve the registration code from the BITFWKS OÜ Support Center, and has not received a timely response (within 72 hours) from the BITFWKS OÜ  Support Team after making contact. In this case, BITFWKS OÜ will refund the customer’s order if they have no need of the product in future.

4) If following a technical fault the user purchased a different software product from another company to finish their task. Under these circumstances we can arrange to exchange the product or provide a full refund.

Technical Problems

Software purchased has terminal technical problems, and no solution has been provided within 90 days. In this case, BITFWKS OÜ will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated. Please:

Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.

2. Money Back Guarantee for webinars and remote training

For some special product such as webinars and remote training, different refund policy will be applied.

For webinars and remote training, BITFWKS OÜ will refund your request in the following cases.

1) You inform BITFWKS OÜ  that you won’t be able to attend the webinar or remote training 72 hours before it schedule time
2) You sign up for the wrong webinar or remote training and you get in contact with BITFWKS OÜ  within the next 2 hours

For webinars and remote training,, BITFWKS OÜ  will not refund your request in the following cases.

1) The schedule time of the webinar or remote training have already pass
2) You fail to inform (72 hours before) that you won’t be able to attend

Refunds will be processed within 2-3 working days.

BITFWKS OÜ will issue refunds either to the credit card, bank or PayPal account used in the purchase, or as training ‘Credits’. Depending on the user’s bank situation, refunds may take 48 to 72 hours to be credited.

Refunds in credit will grant the user “Credits” that can be used in future purchases at webinars and remote training service, thus avoiding transfer and banking fees. Credits granted as a refund do not have an expiration date

BitFrameworks
BITFWKS OÜ Registry code: 14328661 Address: Pärnu mnt 148, Kesklinna linnaosa Tallinn, Harju maakond, 11317, Estonia

© 2019  BITFWKS OÜ.